Policy
Return Policy
Straightforward returns within the testing period listed on your product.
Testing period
Products listed with a testing warranty can be returned within that period — commonly 10 days from delivery. Please test the item as soon as it arrives so any issue can be reported inside the window.
Condition of returned items
- The product must be returned in the same condition it was received
- Include all accessories, brackets, cables and packaging supplied
- Serial numbers and any seals must match and be intact
What may void eligibility
- Physical damage or burn damage
- Bent pins, broken PCIe connectors or damaged ports
- Tampering, disassembly or unauthorised modification
- Damage caused by incorrect installation or unstable power
How to start a return
- Message us on WhatsApp within the testing period
- Share the product name, order details and the fault observed
- We confirm the return and share the return address
- Once the item is received and inspected we arrange a replacement or refund
Return shipping arrangements are confirmed on WhatsApp case by case. We aim to keep the process quick and transparent.